(I can't get low) satisfaction
I was intrigued by a tweet from @mithransamuel this morning (sorry, can’t work out how to screengrab it for some reason), saying “Interesting claim from @ADASSDavidP that improved satisfaction in @hscic service user amid cuts the result of more personalisation”. This claim was made in an ADASS ‘state of social care’ piece available here http://www.adass.org.uk/facing-up-to-the-dilemma-of-social-care/ In this blogpost, I don’t want to talk about the personalisation issue but about the measurement of satisfaction and the political uses to which this measurement can be put. Specifically, there are a number of issues with the ASCOF (as there would be with any measure of satisfaction) which repay close attention. As my particular interest is with people with learning disabilities, I have been intrigued, to say the least, about the much higher rates of reported satisfaction amongst people with learning disabilities compared to other groups of people using social care over repeated itera...